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SHIPPING, HANDLING & DELIVERY POLICY

 

Thank you for choosing SCENES!
At SCENES, we are Dedicated to provide you with an Exceptional, Enjoyable and a Smooth Shopping Experience.
We Handle, Process and Dispatch your Orders with Highest Care and Efficiency.
We Partner with the Professional, Reliable, Reputed & Trusted Courier-Services to Ensure that your Orders reach you Safely and Efficiently.
Here’s what you need to know about our Clear and Transparent Shipping Policy: ​

  • No Extra Taxes or Hidden Costs: There are no Extra Taxes or Hidden Costs.
    The Price mentioned on the Website is the Final Product Price including the Taxes (if any Applicable).
    What you See is what you Pay!
    Our Prices are inclusive of the Taxes (if any Applicable). 

  • Processing-Time: All Orders are Processed within 1–3 Business-Days from the Date of Purchase, Excluding the Sundays and Public-Holidays (New Year’s Day, Republic Day, Holi, Gudi Padwa, Eid-ul-Fitr, Ram Navami, Independence Day, Ganesh Chaturthi, Gandhi Jayanti, Diwali and Christmas etc.).
    Keep in Mind that the Processing-Times may be Longer during the Peak Seasons or Special Promotions.
    We Appreciate your Patience, Support and Trust with us. 

  • Shipping-Time: All Orders are Dispatched / Shipped within 1–3 Business-Days from the Date of Processing.
    Kindly Note that Personalised / Custom-made Items will take Longer to Process and will be Dispatched / Shipped within 15–20 Business-Days from the Date of Purchase.
    If your Order has both Personalized / Custom-made & Non-Personalized Items, then, the Order will be Split, and the Non-Personalized Items will be Delivered Before-hand.
    A Confirmation E-Mail with the Tracking Information will be sent upon Shipping. 

  • Domestic Shipping: We offer Free Shipping across India (including even the Remotest Parts of the Nation) on all Orders. 

  • Cash on Delivery (COD) / Pay on Delivery (POD) Shipping: At Present, we don’t offer the Facility / Option of “Cash of Delivery (COD)” / “Pay on Delivery (POD)” Shipping.
    We apologize for any In-Convenience this may cause to our Esteemed Customers. 

  • Secure Packaging: Every Product goes through Multiple Quality-Checks (QCs) to Ensure that we Deliver you the Perfect Products Safely and Securely.
    Once a Product Passes the Quality-Checks (QCs), then, it is Packed with Great-Care in Multiple-Layers of Bubble-Wrap or Air-Cushion Sheet to Ensure the Safest Delivery.
    The Packaged Products come in the SCENES Packaging. 

  • Professional, Reliable, Reputed & Trusted Shipping: After the Safe & Secure Packaging of the Ordered Product, it will be Dispatched / Shipped with 1 of our Professional, Reliable, Reputed & Trusted Shipping Partners to Ensure that we Deliver your Ordered Product Efficiently, Safely, Securely & On-Time.
    For any Issues faced or Assistance required with the Delivery of your Order, Kindly Contact our Customer Support-Team at support@scenesinc.com.
    We work with the Professional, Reliable, Reputed & Trusted Courier-Services to Ensure Prompt and Secure Delivery of your Orders. 

  • Fraudulent Issues: We may Cancel the Suspicious or Fraudulent Orders and Report such Transactions to the relevant Authorities. 

  • Special-Services: Options of Greeting-Message (Free of Cost) and Unique Gift-Wrap Assistance (Chargeable as per the Level of Customisation) are available on Request for accomplishing a Unique Personal-Touch.
    For availing the Special-Services, Kindly get in touch with us via. E-Mail at support@scenesinc.com or Whats-App us on +91-8004143090.
    The Charges for the Special-Services will be Notified to you via. an E-Mail after you share the Details about your Customisation Needs. 

  • Delivery Date: Estimated Delivery Date are shown at the Products Page & Check-out. These Estimates depend on your specific Pin-Code / Location and the Items you have Purchased / Ordered.
    Generally, the Orders are Delivered within 3–10 Business-Days from the Date of Dispatch.
    Estimated Delivery Date will be provided, but, the Date is not Supposed to be considered Final as that’s just an Approx. Date of Delivery.
    We are Continuously striving to get your Purchase to you Sooner. 

  • Order Tracking: Once your Order is Dispatched / Shipped, you will get the Tracking Details via. E-Mail, SMS and Whats-App.
    You can use the provided Tracking Details to Monitor / Check the Status of your Delivery.
    In case you’re Ordering other Items along with the Personalized / Custom-made Items, then, your Order might arrive in Parts.
    Each Order will be Dispatched / Shipped only to a Single Destination-Address specified at the Time of Placing the Order. If you wish to Ship your Purchased Products to Multiple Addresses, then, you shall need to Place Separate Orders for each Desired Destination-Address.
    Our Aim is to Deliver you your Ordered Products Safely & Securely at the Earliest Possible to provide you with a Happy Un-Boxing Experience and we Appreciate your Patience, Support and Trust with us regarding the same. 

  • Shipping Address: Kindly Ensure that the Shipping Address provided during the Check-out is Accurate and Complete to avoid any Delays or Issues with the Delivery.
    We are not Responsible for the Delays or Non-Delivery due to an In-Correct Address provided by the Customer. 

  • Shipping Updates: In case of any Delays or Un-Foreseen Circumstances affecting the Delivery of your Order, we will Promptly Notify you via. E-Mail, SMS and Whats-App. 

  • Urgent Orders: If you require Urgent Delivery, then, Kindly indicate this during Check-out and Contact us via. Whats-App as well. We will do our Best to accommodate your Request and Expedite the Dispatch / Shipping Process. 

  • Delays, Exceptions or Extensions: We at SCENES are Diligently pursuing the Goal of providing you an Exceptional Customer-Experience by Ensuring that your Orders reach you within the Shipping-Time Window provided.
    However, Un-Foreseen Circumstances beyond our Control can sometimes cause Un-Intentional and Un-Expected Delays or Extensions in the Shipments due to the Weather, Natural Calamities, Strikes, Local Restrictions, Courier-related Issues, Failed Delivery-Efforts, High-Volumes particularly during the Festive and Peak Periods, Vehicle Break-downs and other Un-Avoidable Circumstances etc.
    If your Address becomes Un-Serviceable, then, our Customer Support-Team will Contact you with the Alternatives or a Refund.
    1 of the Prominent Cause for the Un-Fortunate Delays or Extensions in the Delivery is when a Customer provides an In-Correct or Mis-Spelled Address, then, the Package may be Delayed or not Delivered at all.
    Therefore, to avoid any Delivery-related Issues, Kindly Ensure that you are Accurately Addressing your Mailing Address.
    In a Rare Situation of the Delivery Delay or Extension or Delivery Issue, Kindly Contact our Customer Support-Team at support@scenesinc.com Immediately.
    We will work Diligently to Resolve any Problems or Issues and Ensure that your Order reaches you as soon as Possible. 

  • Damaged, Lost or Stolen Packages: Once the Proof of Delivery is attached to a Tracking Number, then, SCENES is not Responsible for the Damaged, Lost or Stolen Items.
    All Risks are assumed by the Courier. 

  • Damaged Packages: If you Receive a Damaged-In-Transit Package, then, Kindly Contact our Customer-Support Team at support@scenesinc.com.
    Our Customer-Support Team will work with you to Resolve the Issue. 

  • Delivery Attempts: All Deliveries will be attempted Twice. If the Customer is Un-Able to receive the Package on the 3rd attempt, then, the Order will be Returned to SCENES, and an Additional Fees will be Charged for further Shipping attempts.
    Thus, to Avoid any Issues regarding such Cases, Kindly Contact our Customer-Support Team at support@scenesinc.com. 

  • Customer Service: Monday–Saturday | 10:00 AM–05:00 PM Indian Standard Time (IST).
    Working-Days Exclude the Sundays and Public-Holidays etc. 

  • Shipping Restrictions: At Present, we only Ship within India.
    We apologize for any In-Convenience this may cause to our Inter-National Customers. 

  • Un-Shippable Orders: The Orders that cannot be Shipped will receive a Prompt Response from our Customer-Support Team. 

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For more Detailed ‘Terms & Conditions’, Kindly Refer to our “Terms & Conditions” Page (https://www.scenesinc.com/pages/terms-&-conditions).

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If you have any further Queries, Questions or Clarifications regarding our Shipping Policy, then, Kindly Contact our Customer Support-Team at support@scenesinc.com.

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Thank you for Shopping at SCENES! 

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